After unlocking your Amazon account, change your settings to suit your needs better.įor example, if you want to change your shipping address, that’s simple to do. Got other tips to share to help unlock an Amazon account? Feel free to let us know in the comments below. If you’ve had your Amazon account locked, one of the fixes above will hopefully solve your issues. Amazon will contact you and lift your restriction or request further details. This could include a billing statement for your payment card or proof of purchase for a gift card. Include the request supporting documentation.Fill in the details including your full name, country, billing address, and phone number.You should see a message stating that your account is on hold.Add anything to your basket and try to make a purchase.Sign in to your Amazon account if you can.To upload supporting documents to Amazon: This will help you to get your account unlocked again. If you can sign in to your account, but cannot make purchases because your account is locked, then you may be able to send supporting documentation directly to Amazon. Unfortunately, email is definitely the slowest option for contacting Amazon if your account is locked. You may need to wait up to two days for a reply. If you don’t have any Amazon emails to reply to, try sending an email to Include information about the lock on your Amazon account.Phishing emails can often look like emails from Amazon. Be sure that the email is from Amazon before replying to it or clicking any links.If so, you should be able to reply to this email to contact them. You’ll need to see if you have received an email from them about your account being locked. First off, check your email account that is registered to Amazon.However, you may still be able to resolve the issue over email, if that’s your preference. If you’ve tried the methods above, you’ll notice there’s no email option on the customer service page. It could happen in as little as a few hours, but it may take a couple of days.Īmazon doesn’t make it easy for you to contact them via email. They will evaluate your case and if all is in order, they will unlock your account for you. Provide any verification details required to prove it is your account.Explain that you have had your Amazon account locked. Amazon customer support will call the number you entered.Enter your phone number and click Call Me Now.Request a call by clicking Request Call Now.Click the arrow next to Accounts & Lists.If you can’t sign in, create a new and temporary account to speak to Amazon. They will take a look at your account and let you know what you need to do for them to remove the lock. If you would prefer to speak to someone in person, you can call Amazon customer support. If everything is in order, you should have your account unlocked within a couple of days or even the same day in some cases. Customer services will evaluate your case. Provide any requested verification details.Explain that there is a lock on your Amazon account.At the end of the list of options, click Customer Service.Click on the small arrow next to Accounts & Lists.If you can’t access your current account, create a new one with a different email address. There are a few ways to access the live chat, but the steps below are one of the quickest ways to start chatting. You can contact Amazon customer support directly using the live chat service. There are a number of ways you can do this. The good news is that if your Amazon account has been locked, you should be able to get it unlocked again by getting in touch with Amazon. Using your account with different IP addresses.Unusual use of gift cards on your account.False information is being used on your account, such as a false name or billing address.A high number of products being returned.A new account making an unusually large number of orders.The types of activities that may lead to a lock on your Amazon account include: If Amazon detects suspicious activities on your account, it may lock it to help keep you protected. ![]() It usually happens in an attempt to limit fraud or unauthorized transactions. There are several reasons why Amazon may temporarily lock your account. Here are some things to try if you have your Amazon account locked. If you contact Amazon, the company should be able to unlock your account for you.
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